Last Updated: 01 December 2025
Welcome to Sky Crew Transport. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website www.skycrewtransport.com, our mobile integrations, or any service we provide.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal data that is necessary for providing safe, reliable, and efficient transport services to airline crew members. The information we may collect includes:
1.1 Personal Identification Information

• Full name

• Date of birth

• Email address

• Phone number

• Home address

• Emergency contact (if provided)

1.2 Booking & Operational Information

• Pick-up and drop-off locations

• Preferred pick-up times

• Duty schedules (provided voluntarily by the user)

• Flight and roster information (where required for scheduling)

• Standby call details

• Holiday transfer dates

1.3 Technical Data

• IP address

• Browser type

• Device information

• Cookies and usage data related to website performance

1.4 Payment Information

• Transaction details

• Subscription payments

• Billing information

Payment card information is securely processed by third-party payment providers and is not stored on our servers.
2. How We Use Your Information
We only use your personal data for purposes directly related to delivering our services, improving user experience, and ensuring operational safety.
2.1 Service Delivery

• Processing ride bookings

• Scheduling daily pick-ups and drop-offs

• Assigning rides to drivers

• Managing standby or last-minute changes

• Sending notifications and alerts regarding your rides

2.2 Customer Account Management

• Creating and maintaining your personal login

• Updating your profile details

• Providing customer support

• Facilitating communication between customers and our operations team

2.3 Payments

• Processing subscription fees

• Generating invoices

• Managing refunds or adjustments when applicable

2.4 Website Improvement

• Monitoring website performance

• Enhancing security

• Improving user experience and operational efficiency

3. Legal Basis for Processing
Sky Crew Transport processes your personal data under the following legal bases:

• Consent: You provide your information voluntarily when creating an account or submitting a booking.

• Contractual necessity: We require your data to provide transportation services.

• Legitimate interests: To maintain safety, improve our services, and ensure operational efficiency.

4. Data Storage & Security
We take data security seriously and implement appropriate technical and organizational measures to:

• Protect your data from unauthorized access

• Prevent misuse, alteration, or accidental loss

• Ensure secure communication and encrypted transmissions

Your data is stored on secure servers located within trusted data centers and protected by industry-standard security protocols.
5. Sharing of Your Information
We do not sell, rent, or trade your personal information.
We may share data only in the following situations:
5.1 Internal Operational Use

• With our authorized drivers, for the sole purpose of completing your scheduled rides

• With our operations team for planning and management

5.2 External Service Providers

• Payment processors (for secure transaction handling)

• IT or website maintenance providers

• Legal authorities only if required by UAE law

All third parties are bound by strict confidentiality agreements.
6. Data Retention
We retain your personal data only for as long as necessary to:

• Provide you with our services

• Comply with legal obligations

• Resolve disputes

• Maintain business records

You may request account deletion at any time (see Section 9).
7. Cookies & Tracking Technologies
Our website may use cookies to improve your browsing experience. Cookies help:

• Keep you logged in

• Save preferences

• Improve website speed and performance

You may disable cookies in your browser settings, but some features may not work correctly.
8. Your Rights
Depending on applicable UAE data protection practices, you have the right to:

• Access your personal data

• Request correction of incorrect or outdated information

• Request deletion of your account

• Limit processing of your data

• Withdraw consent (for non-essential processing)

To exercise any of these rights, please contact us at:
📩 skycrewtransport@gmail.com
9. Account Deletion Policy
You may request deletion of your account and all associated personal data.
Upon receiving your request:

• We will verify your identity

• Your account will be removed within 14 business days

• Essential data required by law may be retained (e.g., payment records)

10. Third-Party Links
Our website may include links to airline portals, payment gateways, or partner services.
We are not responsible for the privacy policies of external websites.
11. Policy Updates
Sky Crew Transport may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage users to review this page periodically.
12. Contact Us
If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:
📧 skycrewtransport@gmail.com.com
📞 +971.507818449
🌍 www.skycrewtransport.com